STORE POLICY

Customer Care

Welcome to our store. We are committed to providing you with an exceptional shopping experience. Please take a moment to familiarize yourself with our store policies: 1. Returns and Exchanges: Items may be returned or exchanged within 30 days of purchase, provided a valid receipt is presented. 2. Payment Methods: We accept a variety of payment options, including credit cards, debit cards, and cash. 3. Customer Service: Our dedicated team is available to assist you with any questions or concerns you may have. Thank you for choosing to shop with us.

Privacy & Safety

Privacy Policy

Effective Date: 04/03/2026

At AKWA ("we", "us", or "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.akwawater.co.uk), purchase our premium water, or sign up for our subscription services.

Please read this policy carefully. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following data about you to provide an elevated experience and fulfill our services:

Personal Identification Information: Name, billing address, shipping address, email address, and telephone number when you place an order, create an account, or contact us.

Financial Data: Payment card details and billing information. Please note that all payments are processed through secure third-party payment gateways (Stripe/PayPal); we do not store your full credit card information on our servers.

Order & Subscription History: Details of products you have purchased, bulk orders, and active subscription plans.

Technical Data: IP address, browser type, operating system, and data regarding your interaction with our website, gathered via cookies.

2. How We Use Your Information

We use the information we collect in the following ways:

To Process Transactions: To fulfill your bulk orders and manage your monthly subscription plans, including processing payments and arranging shipping.

To Provide Customer Support: To respond to your inquiries submitted via our contact form or email regarding products, sourcing, or order status.

To Improve Our Services: To analyze website usage and improve our shop’s performance, ensuring a seamless user experience.

To Send Marketing Communications: With your consent, we may send you emails about new products (such as upcoming sparkling or electrolyte options), exclusive offers, and community sustainability updates. You can opt out at any time.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

Service Providers: We share necessary data with trusted third parties who assist us in operating our website, conducting our business, or servicing you, such as payment processors and shipping/courier partners.

Legal Obligations: We may disclose your information if required to do so by law, in response to a valid request by public authorities, or to protect our legal rights.

4. Cookies and Tracking Technologies

Our website uses cookies to distinguish you from other users, providing you with a tailored browsing experience. Cookies help us keep track of your cart items, understand site traffic, and save your preferences for future visits. You can set your browser to refuse all or some browser cookies, but this may affect the functionality of our shop.

5. Data Security

We implement industry-standard security measures to maintain the safety of your personal information. All transactions are processed through secure gateways and are not stored or processed on our direct servers. However, please remember that no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Data Protection Rights (UK GDPR)

If you are a resident of the UK or the European Economic Area (EEA), you have specific rights regarding your personal data, including:

The Right to Access: You can request copies of your personal data.

The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.

The Right to Erasure: You can request that we erase your personal data, under certain conditions.

The Right to Restrict/Object to Processing: You have the right to request that we restrict the processing of your data, or to object to our processing.

To exercise any of these rights, please contact us using the information provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated "Effective Date."

9. Contact Us

If you have any questions about this Privacy Policy, the data we hold on you, or if you would like to exercise your data protection rights, please do not hesitate to contact us.

Email: info@akwawater.co.uk Website: www.akwawater.co.uk